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Elements and Performance Criteria

1. Formulate advice
   • Develop advice options that are based on clear legislative requirements and sound environmental management practices
   • Clearly distinguish between fact and opinion
   • Justify any assumptions made and support conclusions with reasoned arguments and evidence
   • Discuss options with client and relevant personnel, incorporate their feedback and finalise advice
   • Ensure that advice is accurate and meets the client’s needs
   • Obtain authorisation to release advice to client in accordance with workplace communication protocols
2. Develop and maintain specialist environmental knowledge
   • Research and read examples of environmental management best practice to improve quality of own work outputs
3. Use networking to build and maintain a comprehensive knowledge and understanding of environmental issues
4. Define and analyse the request for advice
   • Confirm and record the source, nature and priority of the client request
5. Clarify the issue, problem or requested information and analyse the risks involved with providing advice
6. Clarify workplace communication protocols
7. Redirect the request or seek guidance from relevant personnel
8. Gather and analyse information
   • Identify the information required to formulate useful advice
9. Identify available sources of information that are relevant and reliable
10. Obtain external expert opinion and advice in accordance with workplace procedures
11. Analyse available information to identify issues, principles, legal requirements, patterns and trends in data that are of interest to the client
    • Develop advice options that are based on clear legislative requirements and sound environmental management practices
12. Clearly distinguish between fact and opinion
13. Justify any assumptions made and support conclusions with reasoned arguments and evidence
14. Discuss options with client and relevant personnel, incorporate their feedback and finalise advice
15. Ensure that advice is accurate and meets the client’s needs
16. Obtain authorisation to release advice to client in accordance with workplace communication protocols
17. Communicate advice to client
    • Provide timely, authorised advice in accordance with workplace policies and procedures and in a format or manner that suits the client
18. Check and confirm client’s understanding of the advice provided
19. Use feedback from clients to improve the way advice is developed and provided
20. Record details of the request and advice
    • Record accurate details of request, client contact and advice in accordance with workplace procedures
21. File records in accordance with workplace procedures